Terms and Conditions of Use

This document regulates the Terms and Conditions of use of the website duomomilanoticket.com (hereinafter, "the Website"), property of Artem World Tours S.L., with address at Avenida Maisonnave 41, Escalera 1, 3.1, 03003 Alicante, Spain, and CIF: B22951842

The use of the Website grants the status of User and implies full and unconditional acceptance of all provisions included in this document. If the User disagrees with these terms, they should refrain from using the Website and the services offered.

For any inquiries or communications, you can contact:

📩 info@duomomilanoticket.com

The purpose of the Website is to provide tourist intermediary services, including the sale, reservation and management of tickets, tours and cultural experiences.

duomomilanoticket.com is not the official website of il Duomo Milano and does not maintain any direct relationship with said institution. We act solely as intermediaries who facilitate the acquisition of tickets and tourist services offered by third parties. Any mention of il Duomo Milano is made solely for descriptive and informational purposes for the sale of tickets.

The official price of the general admission to il Duomo Milano ranges from 15 Euros to 26 euros with elevator access, as set by the institution.

The price displayed on the Website corresponds to the total amount to be paid by the User, which includes both the ticket price and the management and intermediation fees applicable for the services provided by Artem World Tours S.L.

These intermediation fees may vary depending on the type of service, date, demand, or supplier conditions.

Thus, the total price shown during the purchase process already includes all applicable concepts and taxes, and represents the final amount that the User must pay to acquire the service.

Prices may vary without prior notice due to supplier changes, to cover possible discrepancies.

The User undertakes to use the Website in accordance with current legislation, good faith, morality, and public order, as well as the provisions of this document.

The use of the Website for illicit, fraudulent purposes, or that could harm the rights or interests of Artem World Tours S.L. or third parties is expressly prohibited.

The User is responsible for the truthfulness and accuracy of the data provided during registration, purchase, or contact processes.

1. The User may select the available tourist services and add them to their purchase process.

2. Once the reservation is confirmed, the User will receive a confirmation email with the details thereof.

3. Payment will be made through the secure payment platforms enabled on the Website.

4. It is the User's responsibility to carefully review the conditions of the contracted service (dates, times, meeting point, restrictions, etc.) before confirming the purchase.

5. Confirmation of payment implies acceptance of the purchase conditions.

Each tourist service may be subject to specific cancellation and refund conditions, which will be clearly indicated during the booking process and must be accepted by the User before completing the purchase.

In general:

• No refunds will be issued in the event of the User’s failure to appear at the agreed date, time, or location.
• In the event of cancellation by Artem World Tours S.L. or impossibility to provide the service, the User may choose between:
  • A full refund of the amount paid, provided the tickets have not been processed, or
  • The rescheduling of the activity at no additional cost, where possible.

Refunds due to customer error

When the User requests a refund due to a personal booking or data entry error, and provided the tickets have not been processed, the refunded amount will be subject to the deduction of management and refund fees.

These fees include, among others, administrative costs and payment gateway commissions, which are non-refundable for Artem World Tours S.L. The amount of such charges may vary depending on the payment method used and will be communicated to the User prior to processing the refund.

Ticket processing

For these purposes, tickets shall be deemed processed once they have been issued, confirmed, or communicated to the relevant provider, regardless of whether the User has made effective use of them.

External providers

Artem World Tours S.L. shall not be responsible for the cancellation or refund conditions imposed by third-party providers once the tickets have been processed, such conditions being subject to the policies of the relevant provider.

Force majeure

Cancellations resulting from force majeure or decisions taken by public authorities that prevent the proper provision of the service shall not be attributable to Artem World Tours S.L..

All Website content (texts, images, logos, design, navigation structure, databases, and source code) are the property of Artem World Tours S.L. or its legitimate holders.

The reproduction, distribution, public communication, or transformation of the content without the express authorization of its holders is prohibited.

The Website may include links to third-party websites. Artem World Tours S.L. is not responsible for the content, policies, or reliability of such sites, which will be governed by their own terms and conditions.

The User undertakes to:

• Not engage in fraudulent activities or those that could damage the company's image.
• Provide truthful and updated information.
• Comply with the specific conditions of each contracted service.

Failure to comply with these obligations may result in the suspension or cancellation of contracted services without right to compensation.

Artem World Tours S.L. does not guarantee the continuous and uninterrupted availability of the Website, nor is it responsible for possible errors, interruptions, or technical failures that may affect access or operation of the site.

Nor will it be responsible for delays or breaches arising from force majeure causes (strikes, armed conflicts, natural disasters, etc.).

The processing of personal data is governed in accordance with our Privacy Policy, available on the Website, and prepared in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

These Terms and Conditions are governed by Spanish legislation. In case of dispute, both parties submit to the Courts and Tribunals of Alicante, waiving any other jurisdiction that may correspond to them.